General terms and conditions

Last updated: July 14, 2025

PREMISE.

The offer and sale of products and the provision of services on this website of Acetaia Malagoli Daniele Srl (hereinafter, also “Seller”), reachable at the URL www.acetaiamalagoli.com (hereinafter, “Site”), are governed and regulated by these General Conditions of Contract.

Please note that these General Terms and Conditions exclusively govern the submission of purchase orders for products available on the Site by the User and their acceptance by the Seller. They therefore do not include the provision of services or the sale of products by parties other than the Seller, even if they may be present on the site or accessible, for example, via links, banners, or other types of connections. The Seller is therefore not responsible for the provision of services or the sale of products by such third parties.

TRADE POLICY.
The food and non-food products offered on the Site (hereinafter, the “Products”) are produced directly by (for food) and on behalf of Acetaia Malagoli Daniele Srl, with registered office in Castelfranco Emilia (MO), via Celeste n. 9, Tax Code and VAT number 04171920368, REA number MO-448963.
The services offered on the Site, i.e. tasting tours and event organization (hereinafter, “Services”) are provided directly by Acetaia Malagoli Daniele Srl
All Product order proposals and returns made on the Site must correspond to normal consumption needs, both in relation to the number of Products purchased with a single order and in the case of multiple orders relating to the same Product, even where each order quantitatively corresponds to normal consumption needs.
The User is prohibited from ordering Products for their subsequent resale.
In any case, Acetaia Malagoli Daniele Srl will not accept proposals that do not comply with these General Contract Conditions and the Terms of Use, and will notify the User of its non-acceptance of the order proposal.

CUSTOMER REQUIREMENTS.

To place orders on the Site and acquire Customer status, the User declares that he or she possesses the following minimum mandatory requirements:

be of legal age, that is, be 18 years of age or older;
possess the capacity to act and therefore be able to enter into legally binding contracts.

PRODUCT ORDERING AND PURCHASE PROCEDURE.

To order, select the Product individually (including the size and quantity) and add it to your cart. The cart represents the User's virtual location where the selected Products are stored and ready for payment.
Once the selection of Products is complete, the User must examine the cart for a summary and control: to access it, click on the cart icon displayed in the menu on each page of the Site.
The cart always displays the total amount due, including taxes and duties, especially VAT. If, during the order process, the User enters a delivery destination outside the European Union, the total price (indicated as "Total" on the "Checkout" page) will be updated without VAT.
If the Products in the cart are actually those desired, after checking them, the User must click "Checkout" on the cart page. "Checkout" refers to the virtual representation of the Seller's store checkout.
For a faster checkout process, the Customer can log in to their Shopify or Google Pay accounts (in relation to which the Seller is not liable in any way for any disservice or damage that may be caused to the Customer).
Checkout is divided into the following main steps:

entering contact information;
order header and delivery address;
shipping method, with which the Customer can choose how to receive the ordered Products;
payment method, with which the Customer can choose the payment method and obtain the necessary related information;
storage of Shopify account login data, if registered, with which the Customer can voluntarily choose to save their data for faster checkouts.

By clicking on “Review Order”, the Customer can check the order summary and the accuracy of the data entered.
By clicking on “Pay now”, the Customer will complete the order sending procedure to the Seller, fully accepting these General Contract Conditions, as well as the Terms of Use and the Privacy Policy.
Sending an order proposal requires and implies the Customer's full knowledge and acceptance of these General Contract Conditions, which we recommend printing and keeping in any case, and constitutes a binding contractual proposal for the Customer.
Upon receipt of an order proposal, the Seller will send the Customer an automatic email confirming receipt of the Customer's order proposal, which does not constitute acceptance of the Customer's order proposal, containing:

General Contract Conditions applicable to the contract, via links on this page, containing conditions and recognition of the legal guarantee of conformity of the Products;
information on the essential characteristics of each Product ordered and its price (including taxes or duties);
delivery methods of the Products and related shipping/delivery costs;
contact details and methods of contact of the Seller, as well as of the assistance service;
delivery time of the ordered Products.

Upon receipt of the Customer's order proposal, Acetaia Malagoli Daniele Srl reserves the right to confirm the availability of the ordered Products and to verify the details of previous transactions made by the Customer on the Site. If the ordered Products cannot be produced, the Seller will immediately notify the Customer by email and the contract will not be concluded.
The contract is considered concluded only when the Customer receives a subsequent email from the Seller accepting the order proposal, confirming the availability of the ordered Products and their subsequent shipment. Therefore, only the Products indicated in this email accepting the order proposal will be included in the contract.
Upon conclusion of the contract, the expected price will be charged to the Customer's account in relation to the chosen payment method.
There is no obligation between the Customer and the Seller, and therefore no contract can be considered concluded until the Seller has sent the Customer the email accepting the order proposal.
The order proposal acceptance email will also contain a summary of:

General Contract Conditions applicable to the contract, via links on this page, containing conditions and recognition of the legal guarantee of conformity of the Products;
information on the essential characteristics of each Product ordered and its price (including taxes or duties);
delivery methods of the Products and related shipping/delivery costs;
contact details and methods of contact of the Seller, as well as of the assistance service;
delivery time of the ordered Products.

Upon shipment, the Customer will receive an additional email containing the name of the courier and the shipment tracking number.
The order proposal, and any subsequent contract concluded, will be archived in the Seller's database for the time necessary to execute the contract and, in any case, within the legal timeframes. The Customer may access the data relating to their order, and therefore the concluded contract, by making a request to the Seller.
There is no obligation between the Customer and the Seller, and therefore no contract can be considered concluded if, during the order compilation and sending process, obvious and recognizable errors or inaccuracies are committed due to actions attributable to both the Customer and the Seller, or even due to actions not attributable to them (by way of example only and not limited to: errors or inaccuracies relating to the Customer's data, the identification and/or selection of the Products and/or their quantities and/or their price).
The purchase contract is subject to the termination condition of the Customer's failure to pay the price. Therefore, in the event that the Customer fails to pay the price due, the contract will be automatically terminated. The Seller will immediately notify the Customer of such termination and the resulting cancellation of the order via email.
In any case, in the unlikely event that the contract has not been concluded for any reason, but has already generated payment of the price by the Customer, the Seller will refund the amount already paid by the Customer, through the same channel with which the Customer made the payment.

SERVICE ORDERING PROCEDURE.

To book and order Services, you must contact the Seller using the contact forms provided on the Website for booking tasting tours and requesting quotes for event planning. For tasting tours, you can also contact the Seller by email at reservations@acetaiamalagoli.com . The Seller will contact you as soon as possible.
In relation to the Services, the contract will be concluded by the Parties directly via email exchanges (of proposal and acceptance of the contractual proposal).

PRODUCTS, SERVICES, PRICES AND THEIR AVAILABILITY.

The Products sold on the Site are the items in the electronic catalog published on the Site and viewed by the User when submitting the order proposal. Each Product is described in detail on its dedicated information page, which also indicates the format and quantity available, if any, as well as the price.
The services offered through the Site are those described on the dedicated pages: experiences, such as tasting tours, and event organization.
The prices displayed for Products and Services are in euros and include taxes and duties (VAT), where applicable. Product delivery costs, which may vary depending on the chosen delivery method and/or payment method used, will be specifically indicated (in euros and include taxes and duties, where applicable) during the purchase process, before the Customer submits the order proposal, in the order proposal receipt, and in the order proposal acceptance email.
Product and Service prices may be subject to change, and the Seller reserves the right to modify them at any time. Users are therefore advised to check the price of Products and Services before submitting an order proposal and a contact or booking request, respectively. In any case, for the purchase of Products, the price will be that indicated in the order summary, viewed by the Customer before submitting the order proposal and in the related receipt, and any changes subsequent to the submission of the order will not be taken into account.
If the ordered Product is no longer available, the Seller will immediately notify the Customer via email and the contract will only apply to any other Products ordered and available, or, failing that, the contract will not be concluded.

WARRANTIES.

The Products are guaranteed by Acetaia Malagoli Daniele Srl.
The images of the Products (or any related packaging) and Services for sale on the Site are for illustrative purposes only and may not correspond to the actual Products, including due to the Internet browser and screen of the device used by the User. The Seller declines all responsibility for the possibility that the Products (and packaging) may differ slightly from the actual Products due to a particular configuration or malfunction of the device, browser, or screen of the device used by the User, or due to limitations resulting from web data standardization. The Customer is therefore advised to always read the Product and Service descriptions.
The Products sold on the Site to consumer Customers are covered by the legal guarantee of twenty-four (24) months for defects of conformity, in accordance with the law. The lack of conformity of the Product must be communicated to the Seller within two (2) months of its discovery, by registered mail with return receipt, certified email or by contacting the customer service (writing to: info@acetaiamalagoli.com ). The Customer who is not a consumer, pursuant to the law, is required to report the defects to the Seller within eight (8) days of their discovery, as established by art. 1495 of the Italian Civil Code.
For the return of the Product, the provisions of point 11 of these General Contract Conditions apply.

PAYMENT METHODS.

To pay for the Products (including applicable taxes and duties) and related shipping and delivery costs, the Customer may choose one of the following payment methods, as indicated on the "Checkout" page: Credit Card; Google Pay. Under no circumstances will costs exceeding those actually incurred by the Seller for the chosen payment method be charged. The Seller reserves the right to suspend, without notice or justification, one or more of the above payment methods.
The Customer is required to follow the following payment procedures in order to purchase the ordered Products, depending on the payment method chosen by him.
In case of payment by credit card, the Customer can use the secure remote electronic payment system offered by Shopify (“Shopify Payments”), which accepts the most popular credit cards, belonging to the Visa/Visa Electron, MasterCard, American Express circuits. By adopting this payment system, payment information is encrypted using the SSL (Secure Socket Layer) protocol. Shopify protects customer data by not passing financial information to the Seller, who does not store, retain, or access the financial and personal data provided during the transaction. For further information, customers are referred to the Shopify website: https://it.shopify.com/payments .
For payments via Google Pay, Customers with a Google Pay account, including a wallet containing valid credit, debit, or prepaid cards, can use Google's secure remote electronic payment system. Payment is therefore handled through the Site's integration with the Google operating system, without the Customer needing to enter billing and credit card information. For further information on the Google Pay payment method, please refer to the official page: https://pay.google.com/intl/it_it/about/ .
In all cases, the price for the purchase of the Products and the related shipping costs will be charged to the Customer's account (in relation to the chosen payment method) at the time the Seller sends the acceptance of the Customer's order proposal and, therefore, at the time of conclusion of the contract.
In relation to the Services, the payment methods will be agreed upon by the Parties via email.

DISCOUNT CODES.

The Seller may offer non-cumulative Discount Codes to Users; these Codes may have various origins and are generated without prior notice.
A discount coupon code cannot be applied to orders that have already been processed (i.e. sent to the Seller's system).
If the User has a Discount Code, he/she must write it in the appropriate space that appears in the final phase of the Checkout procedure (the "Discount" section): the final price total will then be updated automatically.
Discount Codes can represent discounts, promotions, or initiatives, which can be applied in various ways: for example, it could be a discount defined in a specific monetary value, or a discount defined in a percentage value on the purchase, or even a discount applied only to the second Product ordered.
Any specific conditions of use governing the Discount Codes will be specified at the time of their issue.

SHIPPING OF PRODUCTS AND DUTIES.

Delivery of the Products is subject to payment and, unless otherwise specified, delivery costs are borne by the Customer.
The shipping costs due for a specific order, as well as the delivery times, are expressly and separately indicated (the cost is in euros and includes taxes and duties, if applicable) during the purchase process and in the order summary, before the Customer submits the order proposal. In any case, shipping times may vary based on Product availability, and any estimates are indicative and limited to Italy.
The Seller ships the ordered Products using the service provided by partner couriers, who track all shipments, both in Italy and worldwide. Upon shipment, the Customer will be provided with a tracking number so they can track the progress of their order.
In any case, for shipments destined outside the European Union, the shipping service is Delivery Duties Unpaid (DDU), meaning that duties and customs charges, import taxes and local taxes are always paid by the recipient Customer.
Couriers make deliveries Monday through Friday, during office hours. In the event that delivery is unsuccessful due to the recipient's unavailability and/or the recipient's address being unavailable due to the Customer's negligence, the order will be returned to the Seller's warehouse and the sales contract will be automatically terminated, pursuant to and for the purposes of art. 1456 of the Italian Civil Code. The Seller will therefore refund any price already paid by the Customer, less the costs of the failed shipment, storage costs, return costs to the Seller, and any other costs incurred by the Seller due to the failed delivery due to the recipient's absence, without prejudice to the right to further compensation for damages. Termination of the contract and the amount of the refund will be communicated to the Customer via email.
If it is not possible to use an express courier, the Seller may ship via national and international postal services, providing the Customer with a tracking number, but without guaranteeing traceability. The Customer is invited to contact the Seller for any further information regarding delivery times by sending an email to info@acetaiamalagoli.com .
In the event that order proposals are received that provide for the delivery of Products to areas not served by a regular shipping service, the Seller reserves the right not to accept the order proposal.
The shipment of the Products takes place exclusively and strictly following receipt of payment.
Customers residing in countries outside the European Union are exempt from VAT and will not be charged.
The Customer is required to report any special characteristics relating to the delivery location of the Product and/or its location. If the Customer fails to provide such information or provides incorrect information, any additional costs incurred by the Seller to complete delivery of the Product will be borne exclusively by the Customer.
When the Customer receives the ordered Products, he/she is required to carefully check the package before signing for delivery.
If the packaging is damaged or the tape is tampered with, the Customer is required to sign for receipt "subject to inspection," specifically indicating the reason for the reservation (for example, "punctured package" or "crushed package"), or to refuse delivery. Receipt of the Products without reservation does not entitle the Seller to accept any request for reimbursement or compensation from the Customer, nor to take legal action against the courier in the event of loss or damage to the Products, unless the loss or damage is due to fraud or gross negligence on the part of the courier, and with the exception of partial loss or damage not detectable at the time of delivery. In the latter case, however, the damage must be reported as soon as it is discovered and no later than eight days after receipt. In any case, the provisions regarding the right of withdrawal and the legal guarantee of conformity remain applicable.
In the event that the delivery has been accepted with an unauthorized signature or evidence of tampering with the package is found, the Customer is required to immediately report the incident to the courier's local office and contact the Seller by sending an email to info@acetaiamalagoli.com .
The Products are not subject to import taxes or customs duties if delivery takes place in Italy or within the European Union.
Conversely, for deliveries to countries outside the European Union, Products may be subject to import taxes and/or customs duties, depending on the product type and the destination country, which cannot be predicted in advance. For this reason, the Customer is advised to contact their country's customs office for further information. In any case, any costs related to import taxes and/or customs duties are the sole responsibility of the Customer.

10. RIGHT OF WITHDRAWAL.

Pursuant to Article 52 of the Consumer Code, the Consumer Customer has the right to withdraw from the contract concluded with the Seller, without penalty and without specifying the reason, within 14 (fourteen) days from the date of delivery of the Products purchased on the Site.
The right of withdrawal is correctly exercised within the withdrawal period referred to in Article 52, paragraph 2, and Article 53 of the Consumer Code if the communication relating to the exercise of the right of withdrawal is sent by the Customer before the withdrawal period expires.
Pursuant to Article 54 of the Consumer Code, the Consumer Customer may withdraw from the contract concluded with the Seller by sending the latter, by post or email, to the addresses above, an explicit declaration of exercise of the right of withdrawal from the contract, possibly adopting the standard form in Annex 1, letter B of the Consumer Code.
Upon receipt of the withdrawal declaration, the Seller will promptly communicate to the Customer, via email, a confirmation of receipt of the withdrawal exercised, which will be followed, following verification, by a further email accepting or rejecting the withdrawal, depending on whether or not the methods and terms for exercising this right indicated below have been complied with.
Pursuant to Article 57 of the Consumer Code, once the right of withdrawal has been exercised, the consumer Customer is required to return the Products, either by shipping them to the Seller or by delivering them to a physical store specifically indicated by the Seller, without undue delay and in any case within 14 (fourteen) days from the date on which he or she communicated to the Seller his or her decision to withdraw from the contract. The deadline is met if the Customer returns the Products before the 14 (fourteen) day period expires. The costs of returning the Products to the Seller are entirely borne by the Customer, as is the Customer's responsibility in the event of loss or damage to the Products during transport, whether due to negligent choice of the courier in charge of the shipment and/or the shipping method. It is therefore recommended to use particularly reliable couriers and to use shipping methods with tracking.
In addition to the terms and conditions described in the previous points, the right of withdrawal is considered correctly exercised if the following conditions are also fully respected:

the Products must not have been used, worn, washed;
The Products are delivered to the Customer with a disposable identification tag: it must still be present, well preserved and, in the case of disposable seals, attached in its original position;
the Products must be returned in their original packaging, if it is disposable it must not have been opened and must still be well sealed;
the Products must still have all the original labels, packaging and accessories received with the order;
Swimwear and underwear (bikinis, briefs, boxers, etc.) may be tried on by the Customer over their own underwear, but must not show signs of use, nor may the relevant transparent hygiene protection label be removed if it has been removed;
the Products must not be damaged;
the Products must be delivered to the courier responsible for shipping, or delivered directly to a physical store indicated by the Seller, within 14 (fourteen) days from the communication to the Seller of withdrawal from the contract;
In the case of Products shipped from a country outside the European Union, import duties and taxes in Italy must be paid in advance by the Customer.

Pursuant to Article 59 of the Consumer Code, the right of withdrawal is in any case excluded for those food products that risk deterioration or rapid expiration.
If, following adequate verification by the Seller, the right of withdrawal has been exercised following the methods and terms indicated above, the Seller will send the Customer, via email, acceptance of the withdrawal and of the returned Products and, subsequently, will refund any price already paid, excluding any import taxes, customs duties and any other amount not included in the sale price, as quickly as possible and, in any case, within 90 (ninety) days from the date on which the Seller became aware of the exercise of the right of withdrawal.
In case of refund, the Customer can choose between two different methods, to be communicated to the Seller in response to the email accepting the withdrawal exercised:

Voucher: The Customer will be sent a Discount Code corresponding to the price of the returned Products, net of any import taxes, customs duties, and any other amounts not included in the sale price. This Discount Code can be used within 90 (ninety) days of issue in a single transaction for an order with a value equal to or greater than the refund;
Payment refund: for orders paid by credit card (including Google Pay), the refund, net of any import taxes, customs duties and any other amount not included in the sale price, will be made to the account/credit card from which the payment originated, according to timeframes over which the Seller has no control, as these procedures are the exclusive responsibility of Google or the bank issuing the credit card.

If the Customer fails to comply with the methods and terms for exercising the right of withdrawal indicated above, they will not be entitled to a refund of the sums already paid to the Seller, who will communicate via email the non-acceptance of the return. In this case, within 14 (fourteen) days of receiving the Seller's email, the Customer may request to receive the Products again, at their own expense, in the condition in which they were returned to the Seller. If the Customer refuses, the Seller may retain the Products, in addition to the price already paid for their purchase.
In any case, the Seller cannot be held responsible for:

any delays in the refund attributable to the Customer (where he/she has not communicated refund preferences and/or has communicated incorrect details), banks, payment circuits and/or third parties;
Products returned by mistake, or damaged or not returned due to the carrier's responsibility or attributable to third parties.

By exercising the right of withdrawal, the Customer is not entitled to any exchange of Products.

RETURN OF NON-CONFORMING PRODUCTS.

If the delivered Product, upon verification by the Seller, does not comply with the order or is faulty or defective, the consumer Customer has the right to request the repair or replacement of the Product, or, where such remedies are not possible or are excessively onerous, has the right to a reduction in the price paid or to the termination of the sales contract, pursuant to art. 130 of the Consumer Code.
Customers who are not consumers, pursuant to the law, are required to report defects to the Seller within eight days of their discovery, pursuant to art. 1495 of the Italian Civil Code, and may request, at their discretion, pursuant to art. 1492 of the Italian Civil Code, termination of the contract or a price reduction, unless, for certain defects, customary practice precludes termination. Furthermore, the Seller explicitly recognizes the right of non-consumer Customers to request repair or replacement of the Product.
To request repair or replacement of a non-compliant Product, the Customer must return the Product by submitting a formal request to info@acetaiamalagoli.com , detailing the non-conformity. Upon receiving the Customer's request, the Seller will respond by email, specifying where and how the Product can be shipped or delivered to the Seller, and indicating that the Product must be carefully evaluated.
In any case, the return will be at the Customer's expense, including any costs relating to import taxes and/or customs duties.
The Seller reserves the right to request photographic evidence before authorizing the return of defective Products.
Upon receipt of the returned Product, the Seller will verify the actual existence of the reported defect or fault and that the damage is not attributable to the Customer or to normal and proper use of the Product. Supervening defects, i.e., defects due, for example, to use of the Product or to lack of or poor maintenance, are excluded from the legal guarantee.
In the event of Product defects, faults, or damage attributable to the Customer or to normal use of the Product, the Seller will notify the Customer, via email, of the reasons for the failure to apply the remedies of the legal guarantee and the methods for recovering the returned Product, with costs borne entirely and exclusively by the Customer. In this case, the Customer will also be required to reimburse the Seller for the costs incurred for the return (inspection and transport) of the Product.
Except in the case of a defective and/or non-compliant Product, the Seller does not accept any exchanges (size, color, item, etc.) of Products already purchased.

12. PROCESSING OF PERSONAL DATA.

The personal data of Users/Customers will be processed as illustrated in the Privacy Policy (link) .
For any further information on the processing of personal data, you can contact the Seller by writing to info@acetaiamalagoli.com .

13. APPLICABLE LAW AND JURISDICTION.

Without prejudice to the application of mandatory consumer protection provisions (only in the event that the Customer is a consumer), these General Contract Conditions are governed by Italian law and, in particular, by the Civil Code, the Consumer Code (for consumer Customers) and Legislative Decree no. 70 of 9 April 2003.
In the event of disputes between the Seller and each User/Consumer Customer, arising from the General Contract Conditions, we inform you that the European Commission provides a platform for the alternative extra-judicial resolution of disputes, accessible on the website http://ec.europa.eu/odr .
For all disputes relating to the purchase of Products on the Site and/or to these General Terms and Conditions of Contract, the Court of the place of domicile or residence of the consumer will have jurisdiction in accordance with the applicable law or, at the consumer's choice, the Court of Modena.

14. MODIFICATION OF THE GENERAL CONTRACT CONDITIONS.

These General Contract Conditions may be modified unilaterally by the Seller at any time and are to be considered effective from the date of publication on the Site.